Complaints & Corrections Policy
Financial content shapes real decisions, so an error matters. If you find one, or you have a complaint about our content, tell us. This page explains how to report it, what we do next, and how we show you the fix.
What you can report
We accept four kinds of report. Choose the one that fits, or send it anyway and we will sort it for you.
Factual correction
A rate, limit, date, rule, or statistic that is wrong or out of date. Send the exact sentence and a primary source if you have one.
Editorial complaint
A concern about fairness or balance, or a missing fact that could mislead readers. Tell us what you read and why it worries you.
Disclosure concern
An affiliate link with no notice, an ad that looks like editorial content, or a commercial relationship we did not disclose. See our Advertising & Affiliate Disclosure.
Calculator or tool error
A result that looks wrong, or an outdated figure inside one of our free calculators. Send the calculator’s address, your inputs, and the result you got. You can email these to support@financeauthorityhub.com.
How to report a problem
Email us. There is no form to fill in, so all we need is the details on this list. The button below opens an email with a template already in it.
Include this in your email
- The page address (URL)
- The exact sentence or section you are reporting
- What you believe is correct, and a source if you have one
- For a calculator: the inputs you entered and the result you got
- An email address so we can reply. You do not need to give your real name
Specific reports are resolved faster. A message that only says “this is wrong” is hard to act on, so please quote the claim you are questioning.
What happens next
Every report follows the same four steps. We reply within 5 business days, and we check calculator errors and missing disclosures first.
We read and sort it
A person on our team reads every report and sorts it by type. Nothing is filtered out by software.
We check the evidence
We check facts against the agency that issues them. We re-run calculators against the correct formula. We read editorial concerns against our Editorial Guidelines.
We decide
Each report is upheld, partly upheld, or not upheld. We tell you the outcome and our reasons.
We fix it and show you
If we got something wrong, we correct it and show the correction on the page. You get our decision by email.
Upheld
The report is valid, and we correct or update the content.
Partly upheld
Part of the concern is valid, and we amend that part.
Not upheld
The content is accurate on the evidence. We explain what we checked and why.
How corrections appear on our pages
We fix real errors in the open, so you can see what changed and why.
When we correct a material error, such as a wrong figure, rule, or claim, we change the text and add a visible correction note to the article. We do not quietly edit an error away. Small fixes, such as a typo or a broken link, are made without a note.
Correction ([date]): This article originally said [what was wrong]. The correct information is [what is right], according to [source]. We have updated the text above.
What we check corrections against
For a factual correction, we go back to the agency that issues the rule or number. Our Fact-Checking Policy and Research Methodology explain the method. These are the sources we use most.
- Internal Revenue Service (IRS.gov) (opens in a new tab)
Tax rules, forms, and annual limits
- Federal Reserve (FederalReserve.gov) (opens in a new tab)
Interest-rate policy and economic data
- Social Security Administration (SSA.gov) (opens in a new tab)
Retirement, disability, and SSI benefits
- Consumer Financial Protection Bureau (ConsumerFinance.gov) (opens in a new tab)
Credit, loans, and mortgages
- Federal Deposit Insurance Corporation (FDIC.gov) (opens in a new tab)
Deposit insurance and bank data
- Securities and Exchange Commission (SEC.gov) (opens in a new tab)
Investor protection and public company filings
Our commitments to you
These are the standards we apply to every report, whoever sends it.
A person reads every report
Any report that names a specific concern about a specific page gets read by someone on our team.
We are plain about mistakes
When something is wrong, the correction note says what was wrong and what is right. We do not use vague wording to play it down.
Advertisers get no immunity
A factual error about an advertiser’s product is corrected like any other. No partner can delay or block a correction. See Advertisers & Partners.
Everyone gets the same standard
A reader, a competitor, and a lawyer are all judged on the evidence they give us, not on who they are.
Decisions are explained
If we do not uphold a report, you get our reasons and what evidence we relied on, not a form rejection.
Errors teach us
We keep an internal record of corrections and look for patterns. If one error points to a wider problem, we review every affected page.
Reports we do not act on
This process exists to fix errors, not to apply commercial pressure. These requests are declined or closed.
Pressure from partners
A request from an advertiser or affiliate partner to soften, change, or remove coverage in exchange for business is declined, and we review the relationship.
Disagreement with our opinion
We form our own judgments about products. Disagreeing with a rating is not an error unless a specific fact in it is wrong.
Removing accurate criticism
Accurate negative content, such as a poor review or a risk warning, stays up.
Competitor requests without facts
We look harder at requests that seem to serve a competitor rather than accuracy.
Legal threats without a basis
We take legal notices seriously. Email them to contact@financeauthorityhub.com with the subject “Legal notice”. A threat that names no specific legal basis does not change our review.
Repeats with no new evidence
After we have explained a decision, we may close further messages that add nothing new.
If you disagree with our decision
You can ask us to look again, and you can take a concern about deceptive advertising to a regulator.
Reply to our decision email with “Appeal” in the subject line, and include any new evidence. We will reopen the decision and review it again. A repeat with no new evidence will reach the same result, so new information is what matters.
If you believe an advertising practice or an undisclosed commercial relationship is deceptive, you can also report it to the US Federal Trade Commission. We cooperate with regulators’ inquiries.
Common questions
Quick answers about reporting an error or complaint.
How long will I wait for a reply?
We reply within 5 business days. We check calculator errors and missing disclosures first because they can affect a decision right away. A complex report may take longer, and we will tell you if it does.
Do I need a source to report an error?
A credible source speeds things up, but it is not required. A specific claim will still be checked against primary sources. A message that only says “this is wrong” may be closed until you tell us which claim you mean.
Will my name be published if you accept my correction?
No. Correction notes say that a change was made and when, not who reported it. If you want a credit, ask us and we will agree it with you.
Can I complain about coverage of an advertiser’s product?
Yes. We review it exactly as we would any other report, without regard to any commercial relationship.
Is there a form I can use?
No. Email is the only way to reach us. Send reports to contact@financeauthorityhub.com. Calculator problems, misleading ad reports, and privacy requests can go to support@financeauthorityhub.com.
I reported a correction but the page shows no note. What now?
Email us and mention your original report. A material correction should always carry a visible note. Quietly editing away an error is against our policy.
Send us a report
Email your report with the details listed above. We do not use contact forms.
To learn who runs the site, read About Finance Authority Hub.
Policy statement
Policy statement: Finance Authority Hub, published by KCS Global Group, corrects material errors openly and reviews complaints on the evidence, regardless of any commercial relationship. This policy covers our articles, guides, and free calculators. It is educational content, not personal financial, investment, tax, or legal advice. We may update this policy as our practices change, and the last-reviewed date above shows when it was last checked. Please read our Financial Disclaimer.